Frequently Asked Questions
Everything you need to know about our custom fashion and accessories.
What is the typical production time for custom orders?
Standard production for custom fashion items and accessories usually takes 7-10 business days. During peak seasons or sales events, this timeline may extend to 15 business days depending on order volume.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination, typically ranging from 5 to 20 business days after production is complete.
What file formats are required for custom designs?
To ensure the highest print quality, we recommend uploading files in CMYK color mode at 300 DPI. We accept PSD, PNG, PDF, and AI formats with transparent backgrounds.
Can I return a custom-made product?
Because custom products are manufactured to your specific designs, we do not accept returns unless the item arrives damaged or there is a clear manufacturing defect. Please contact our support team within 7 days of delivery for assistance.
Are your materials eco-friendly?
We are committed to sustainability. Many of our products, including our popular acrylic items and certain apparel lines, utilize recycled materials and eco-solvent inks to minimize environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.